Terms & cancellation (draft)
PT. HOSYANA ANUGERAH ABADI
This is placeholder content for development and portfolio use. Have a qualified lawyer adapt it for Indonesia before accepting paid bookings online.
Quotations
Prices depend on season, hotel class, group size, and fuel or toll changes. A quotation is valid only for the dates and inclusions stated in writing.
Booking confirmation
A booking is confirmed after agreed payment terms are met (deposit or full payment as specified in the invoice).
Cancellations
Placeholder policy: define refund windows for hotels, buses, and guiding services. Typically stricter for peak season and chartered vehicles.
Force majeure
Neither party is liable for delays or non-performance caused by events outside reasonable control (natural disasters, government restrictions, etc.), subject to fair rescheduling rules you define here.
Liability
Travel involves inherent risks. Limitation of liability clauses should be drafted with legal advice and aligned with your insurance coverage.